Protecting your personal data is our top priority at key11. Everything is clearly explained here — what we collect, how we use it, and how we keep it safe.
Key11 follows six core principles to protect your data
All your personal data on the key11 platform is protected with SSL 256-bit encryption. No third party can access or steal your information.
Key11 never sells your personal information to third parties. Your name, mobile number, address, and financial details are kept strictly confidential.
We obtain your consent before collecting any data. You can view, correct, or request deletion of your information at any time.
All data stored on key11 servers is backed up regularly and kept secure through strict access controls. Unauthorized access is completely prevented.
Key11 uses only essential cookies. You can manage cookies through your browser settings at any time. We do not engage in unnecessary tracking.
Key11 never sends you unsolicited messages. If you do not wish to receive marketing communications, you can unsubscribe at any time.
Welcome to key11. This Privacy Policy ("Policy") explains how key11 collects, uses, stores, and protects your personal information. By using our website or mobile app, you are considered to have agreed to this Privacy Policy.
Key11 is a trusted online gaming platform for players in Bangladesh. We believe privacy is a fundamental right for every member, which is why we never collect your personal data unnecessarily — any data we do collect is used only for specific, defined purposes.
This Privacy Policy has been prepared in accordance with applicable data protection laws in Bangladesh and international standards. key11 reviews and updates this policy on a regular basis.
In short: key11 is fully committed to protecting your data. Your personal information is never sold or shared with unnecessary third parties.
Key11 only collects information that is strictly necessary to provide its services. A full breakdown of what is collected and under what circumstances is provided below.
| Type of Data | What Information | When It Is Collected |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | During Registration & KYC Verification |
| Contact information | Mobile number, email address | During Registration & Login |
| Financial information | Mobile Banking/Nagad/Rocket number, transaction history | During Deposits & Withdrawals |
| Device Information | IP address, browser type, device model | While Using the Platform |
| Gaming Information | Game history, betting records, session duration | During Gameplay |
Voluntarily provided information: When you contact our support team or submit feedback, some information may also be collected. This information is used solely to assist you.
Key11 uses collected data solely for the purposes listed below. Your information is never used for anything else.
Key11 does not share your data with third parties for profiling or targeted advertising. Our only goal is to give you the best gaming experience.
Key11 shares your information only in very limited circumstances. The specific cases and parties involved are clearly outlined below.
Never: key11 does not sell or share your data with advertising companies, data brokers, or other gaming platforms.
Key11 uses cookies on its website to enhance your experience and keep the platform running smoothly. Cookies are small data files stored in your browser.
You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features on the key11 platform to stop working.
Key11 uses industry-standard technology and processes to protect your personal and financial information. Our security architecture operates across multiple layers.
Your responsibilities: While key11 maintains the highest security standards, you should also stay vigilant. Never share your password with anyone, and be cautious when logging in over public Wi-Fi.
Under key11's Privacy Policy, you have the following rights regarding your personal data.
Key11 gives you full control over your personal information
You can request a copy of your stored personal data at any time.
You may request a correction if any of your information is inaccurate.
After closing your account, you may request deletion of your data.
You may request that your data be used only for specific purposes.
You may request a download of your data in a standard format.
You may withdraw your consent to marketing or optional data use at any time.
To exercise any of these rights, please contact our support team. We will take action within 30 days of receiving your request.
The key11 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal information from minors.
If you know of a minor using key11, please contact our support team immediately. We will take prompt action.
Key11 reserves the right to update this Privacy Policy as needed. We will notify you of any significant changes.
We recommend checking this page regularly. The "Last Updated" date at the top of the page will tell you when changes were made.
For any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We are available 24/7 to assist you.
Email support: [email protected] — All privacy-related requests will be processed within 24 hours.
Response time: 24 hours for general requests; 30 business days for data deletion or export requests.
Answers to the most frequently asked questions from key11 members
Reviewed our Privacy Policy and feel confident? Go ahead and register with key11 — enjoy hundreds of games including casino, slots, fish games, and more. Your data is always safe.